Enhancing Customer Satisfaction Through CRM Automation and Tracking
In the competitive countertop fabrication market, it takes more than a beautifully crafted and properly installed slab to make a lasting impression on a customer. To earn future business and valuable referrals, you must deliver an exceptional customer experience and a product that exceeds expectations. ActionFlow’s fabrication CRM allows you to seamlessly track projects, follow up with potential customers, and access customer data in real-time.
No matter how organized your sales team is, if they rely on inefficient follow-up processes, opportunities are bound to slip through the cracks. ActionFlow’s CRM documentation tools let you simply and effectively generate automated messages to clients and prospects. Rather than playing phone tag or waiting for email replies, you can follow up on quotes or schedule appointments with one easy click of a button.
ActionFlow’s CRM tracking capabilities allow you to follow the customer journey from quoting to completion. This makes the sales process smoother and simplifies the fabrication and installation processes. Our easily accessible CRM data storage empowers any of your team members to access project information and pick up where someone left off without having to wait for drawings, measurements, or other critical data.
It’s one thing to read about the power of our CRM database and tracking tools, but to see how it works is another. ActionFlow welcomes you to book a demonstration of our fabrication CRM to experience the positive change it can bring to your business.
If your sales rep visits a site and provides a client with a quote for a slab only to find out it’s no longer in stock or on backorder, it risks losing a sure sale and negatively affects your client’s experience. With ActionFlow’s Enterprise-level CRM for product management, your sales staff can instantly access inventory data and provide clients with accurate material availability and timeframes.
The CRM database enables your business to provide similar alternatives to products that are on delay or unavailable during an initial consultation. This eliminates the risk of a frustrated client canceling an order after finding out they have a longer than expected wait or inability to purchase a specific slab.
One of the most beneficial elements of our CRM for product management is its ability to provide real-time profit margin data. This CRM tool eliminates the risk of offering a quote that leaves little money to be made or, even worse—losing a sale because you had to retract a quote and charge a higher price after a bid was agreed upon.
What sets ActionFlow apart from many other CRM systems is our cost-effective subscription options that don’t require a contract. We offer three unique packages (Basic, Standard, and Enterprise), so you can choose the one that fits your specific needs. You also have the option to choose a la carte add-ins like Quickbooks, Home Depot, IConX, or Lowes integrations for a reasonable additional fee.
Find out more about our subscription packages and compare what features are included with each.